Our Expertise
Our
Market
Our
Differentiator
Business
Processes
Our Expertise
We
do applications management, in
which we undertake complete
ownership of our customers’
applications at both ends —
at the customers’ locations
and remotely. This is done by
stationing our engineers
onsite and having a setup of
dedicated teams and
infrastructure, called
Offshore Development Centers (ODCs),
for our
customer base.
We
provide services like
day-to-day production support,
addressing high priority
problems, giving release
support, and offloading lesser
priority development and
maintenance activities to ODCs.
At onsite we interact closely
with our customers’
functional managers, resource
managers, release coordinators
and ODCs to ensure total
application support.
We
offer application management
services in technology
segments like Object Oriented
Technologies,
Internet/E-Commerce,
Client-Server, Mainframe for
business domains comprising
Financial Services, Workflow,
Supply Chain, Manufacturing,
ERP, Insurance, Retail Chain,
Helpdesk, Information
Services, Knowledge
Management, Social Security
System, amongst others.
Getting
your Offshore Application
support and Maintenance
services on the right track is
a mandatory requisite at Puma
Technologies Technologies and
many organizations view
offshore solutions as
undeniable added value. Puma
Technologies Technologies
offers remote services that
are highly competitive when
measured against those of the
traditional service providers.
Moving your IT Application
Maintenance needs to Puma
Technologies Technologies’
offshore development sites is
an obvious advantage for
improving your company's
dynamism in the market place,
increasing productivity, and
reducing your costs.
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Our
Market
Puma
Technologies’s niche focus
on Application support and
Maintenance makes us
thought-leader in AS&M
space and thus any company
willing to outtask it’s
application management is
potential market for us.
Traditionally, in most
organizations, applications
support and maintenance has
been grouped with application
development and thus
application support and
maintenance cannot leverage
benefits of offshoring,
focused methodologies, tools
and moreover different set of
people having support as their
culture. We at Puma
Technologies offer AS&M
services with people who
demand best in AS&M, love
being part of company that
treats AS&M as its core
business, with its own tools,
methodologies and training.
We
also see some of the software
companies as our potential
markets. Most of the software
companies who does not have
ODC’s( offshore development
centers) for outtaskings their
customers support needs can
view us as potential partners.
While they focus on customers
development requirements we
can “Keep the lights on”
for their customers
applications.
This
section needs to be expanded
further
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Our
Differentiator
Our
application management benefit
customers in the following
areas:
-
Resource
Management benefits,
resulting from onsite
availability of a
dedicated pool of
multi-skilled software
professionals, access to
technical expertise in
state-of-the-art
technologies. We provide
flexibility in rapid ramp
up or down of resources
with lower management
efforts from our
customers, thereby
protecting customers’
long-term investments.
-
Competitive
benefits, like reduced
time for implementation
through better use of an
extended workday,
advantage of time zone
differences, an integrated
development environment
with well-defined
processes thus leading to
high quality of
applications delivery.
Improved control of
application support and
maintenance and fewer
single point of
dependency, human and
technical.
-
Budgetary
benefits, like substantial
cost reductions (50% to
70%) due to offshore
services, better control
over delivery schedules
and budgets through
service level agreements,
reduced management
overheads as the
recruitment and
administrative management
of teams is our
responsibility.
Apart
from those mentioned above
some of the other benefits
offered are –
-
Stable
and predictable system
-
Reduced
or zero down-time of the
application
-
Easy
integration with interface
applications
-
Resilience
to accommodate business
change
-
Improved
productivity
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Business
Processes
With
a strong focus on process
management, Puma
Technologies's Business
Management System(BMS)
integrates business needs and
industry best practices to
deliver services that
constantly improve:
Puma
Technologies's quality
processes define process and
services measurements that are
used to monitor the quality of
the services delivered and
ensure continuous improvement.
The
Capability Maturity Model (CMM)
of the Software Engineering
Institute (SEI) is used as a
road map for our Software
Processes Improvement.
Processes are defined to
facilitate implementation,
review quality, track
progress, measure performance
and improve our quality
assurance program.
Based
on proven methodologies and
industry best practices, Puma
Technologies has a process
framework (iPTSS) for
effective service delivery to
customers.
iPTSS
is a holistic service delivery
methodology for planning,
managing, delivering and
operating complex programs
through specifically defined
phases. The iPTSS methodology
covers a broad range of
activities and decisions, and
structures those activities
around quality gates and
deliverables. It focuses on
providing a long-term
competitive advantage to our
customers as the basis for a
long-term relationship with
them.
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